Despite pouring millions into AI tools, many businesses still face mounting losses from poor customer service. Portuguese startup Automaise believes it has the answer — by empowering AI agents that truly enhance the customer experience rather than replace it.
Their platform takes a different approach, combining self-service features, augmented agent support, and automated workflows into one powerful solution. The result? Faster resolutions, less strain on human teams, and better service quality — all while allowing employees to focus on complex tasks that AI can’t handle.
Now, fresh off a successful €5 million Series A funding round, Automaise is gearing up to scale its agentic AI platform across Europe and the U.S. Oxy Capital led the investment, joined by returning backers BrightPixel, Armilar, and HCapital — a clear show of growing confidence in the startup’s mission. This round follows Automaise’s €1 million seed funding in 2021, reflecting steady momentum.
Powering Expansion with Next-Gen AI Agents
With this new capital, Automaise plans to double down on its goal of bringing agentic AI into customer service operations worldwide. Their roadmap includes expanding into Germany, the UK, and the U.S. East Coast — markets primed for AI-driven service improvements.
The company also aims to grow its team by 30 hires by the end of 2025, strengthening departments from product development to sales. By enhancing its low-code AI platform, Automaise wants to make deploying next-gen AI agents simple, accessible, and fast for businesses — no technical headaches required.
Automaise CEO Ernesto Pedrosa sees the funding as a springboard for growth. “This investment validates our vision and fuels our expansion plans,” he explains. “We’re ready to help more businesses harness AI to optimise customer service and boost productivity. The reality is simple — companies that delay adopting AI will fall behind.”
The Story Behind Automaise: AI-Driven Productivity with a Human Touch
Founded in 2017 in Braga, Portugal, by former Microsoft executives Ernesto Pedrosa and Carlos Oliveira, Automaise set out to solve a growing problem — AI projects in customer service often fail due to complex integrations and poor user experience.
Their answer was a flexible, low-code platform built specifically to power process automation and decision-making while enhancing, not replacing, human input. Since launching, Automaise has steadily attracted major clients across industries like banking, retail, telecoms, and insurance. Big names such as Intelcia, Altice, Sonae MC, Novobanco, Via Verde, and Talgo rely on their platform to increase productivity — some reporting gains of up to 60%.
This growth trajectory is reflected in Automaise’s revenue jump — hitting $3.1 million in 2024 with just a 35-person team, up from $2.2 million in 2023 and $1.2 million in 2021.
Combining Cutting-Edge AI with Simplicity and Speed
While AI competitors like Amelia, Cognigy, and Kore.ai crowd the market, Automaise stands apart with a key advantage — its all-in-one platform that balances powerful AI capabilities with ease of use. Businesses no longer need to choose between complexity and results.
The platform integrates conversational AI, back-office automation, and decision-making tools — all designed to work together seamlessly. Unlike siloed alternatives, this setup cuts down deployment times from months to weeks and offers flexible pricing models to suit businesses of all sizes.
“We’re building AI that empowers people, not replaces them,” Pedrosa explains. “Businesses need agility, efficiency, and faster decision-making — and our technology delivers just that without the usual tech hurdles.”
Built for the Future: Scalable, Reliable, and Ready for Generative AI
Automaise’s low-code environment allows companies to launch AI-driven workflows quickly, even without deep technical teams. Built on cloud-native microservices, the platform is designed to scale — ready to adapt as business needs evolve.
Technologically, Automaise employs advanced AI models, including deep learning architectures like LSTMs, CNNs, and Transformers, enabling it to handle structured and unstructured data effectively. It also leverages transfer learning and active learning, ensuring high performance even when data is limited — a key edge in today’s fast-paced business environment.
Recognising Automaise’s potential, Tiago Proença from Oxy Capital says, “This team has the talent and ambition needed to scale internationally in a booming sector. They’re delivering real-world solutions that businesses can use right away.”
Looking ahead, Automaise is preparing to roll out new features powered by generative AI. Set for release in Q4 2025, these upgrades aim to personalise customer interactions and proactively resolve issues — strengthening the company’s position in next-generation customer service automation.
With companies racing to integrate AI effectively, Automaise is positioned as a powerful partner helping them unlock productivity, efficiency, and better customer experiences — all without the complexity that often derails AI projects.
